Privacy Policy for Tide Building

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Privacy Policy – Tide Building

Effective Date: 25/01/2026

Tide Building (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in an open and transparent way, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Personal Information We Collect

We may collect personal information including, but not limited to:

• Name
   
• Phone number
   
• Email address
   
• Property address or project location
   
• Details relating to your building or renovation enquiry
   

This information is collected when you:

• Submit an enquiry through our website or social media
   
• Complete an online lead form
   
• Contact us by phone, email, or in person
   

2. How We Use Your Information

We collect and use your personal information to:

• Respond to enquiries and provide quotes
   
• Communicate about your project or services
   
• Arrange consultations and site visits
   
• Improve our services and customer experience
   
• Meet legal and regulatory obligations
   

We will not use your personal information for purposes unrelated to our services without your consent.

3. Disclosure of Personal Information

We may disclose your personal information to:

• Contractors, suppliers, or consultants involved in your project
   
• Service providers who assist us in operating our business (e.g. IT, marketing, accounting)
   

We do not sell, rent, or trade your personal information to third parties.

4. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Information is stored securely and accessed only where necessary.

5. Access and Correction

You may request access to the personal information we hold about you, or request corrections if you believe it is inaccurate, incomplete, or outdated. Requests can be made using the contact details below.

6. Cookies and Website Analytics

Our website may use cookies or analytics tools to improve functionality and understand how visitors use our site. This information does not typically identify individuals.

7. Complaints

If you have a concern about how we handle your personal information, please contact us. We will respond within a reasonable timeframe and work to resolve the issue.

8. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Tide Building
Email: admin@tidebuilding.com.au
Phone:(07) 5474 2434